“Let’s Be Awesome”: Practices, Frameworks and Games to Improve Customer Collaboration

Best 330 November 9, 2016 1:30 pm - 2:30 pm

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Jason Tice

The agile manifesto challenges us to favor customer collaboration more than contract negotiation, but what does that really mean and how do you actually do that? Join us to experience a “fun” ideation framework that teams can use to engage in dialogue with their customers to determine what needs of the team / customer relationship are most important at the present time and then as a group decide on practices to support the highest priority needs. As the ideation framework is completed, teams and their customers will be challenged to work together and achieve consensus on a limited number of priorities since we all know what happens when we try to make EVERYTHING a priority – “Let’s Be Awesome” concludes with teams establishing and agreeing upon working agreements to build an “awesome” relationship between customer and team. In this hands-on session, participants will have a chance to learn how to use the “Let’s Be Awesome” framework and cards to facilitate a team / customer ideation session focused on establishing the foundation for a strong relationship; an opportunity to learn, review and discuss many agile practices supportive of effective team / customer collaboration; and a chance to experience a “MarketPlace of Ideas” where they can exchange recommended patterns and practices for customer collaboration from others also attending the workshop.