Director, IT Quality and Delivery Heartland Crop Insurance
Susan Smith is an experienced IT professional with 35 years of experience with software development teams. Susan has held many positions including IT Director, Quality Assurance Manager, Project Manager, business analyst, and quality analyst. Susan has experience helping several companies implement Agile processes from the ground up. These implementations have included highly regulated industries and SOx controls. Passions are in coaching, teaching, mentoring, business and IT process improvements, and delivering a high quality product with business value.